Tri-Lift

Tri-Lift, Inc.

Parts Specialist

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Posted On: Wednesday, 17th May 2017
Department: Parts
Location: Farmingdale, NY

Job Description:

Responsible to support the goals and objectives of the parts department as directed by the Parts Manager. The parts man also maintains a positive working relationship with the service department, vendors, and other departments. Aggressively works to exceed department sales, profit and operational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Takes parts calls from end users.
  • Sources parts including price, availability to vendors as directed by the Parts Manager.
  • Provide quotes for parts to customers and inside associates as directed by the Parts Manager.
  • File and maintain paperwork on all parts transactions.
  • Take parts calls and ensure that inside technicians are adequately supplied with all parts, information and materials as needed.
  • Provides maintenance parts as directed by the service department.
  • Maintains a positive working relationship with all customers (internal and external), vendors and associates.
  • Maintains a written record of all transactions.
  • Conforms to policy on the special ordering of parts.
  • Place parts orders with vendors as directed by the Parts Manager. Maintain records of all transactions.
  • Monitor parts orders for timely delivery.
  • Follow up and communicate to the technician or customer any parts order that does not arrive as promised.
  • Open work orders and Purchase orders for Service Techs and customers as needed.
  • Ensures that the same high quality level of service provided to inside technicians is also provided to external dealership customers.
  • Works in coordination with and communicates with the Service Managers, supervisors and technicians to ensure a timely turnaround of parts needed for all service work.
  • Coordinates a prompt, efficient, and timely flow of paperwork.
  • Follows all OEM rules and procedures for the parts sales and processing.
  • Follows guidelines for working with customers or set by customers to ensure maximum customer satisfaction.
  • Handles customer complaints immediately and according to the Company guidelines, forwards all concerns immediately to the Parts Manager or Branch Manager.
  • Maintains professional appearance and professional conduct.
  • Accepts other responsibilities as requested by the Parts Manager or Branch Manager.
  • Responsible for reporting new customers and lost customers to parts manager immediately.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and climb or balance. The employee is frequently required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds, and on rare occasions, move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Preferred Skills:

  • Experience in sales or sales support.
  • Excellent customer service skills.
  • Motivated and fast paced personality with serious work ethic.
  • Excellent computer skills required (Windows, Excel, Explorer, Outlook).
  • Excellent organizational, social and phone skills.
  • Great attention to detail, the ability to multitask.
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